Status of all services in detail
Frequently asked questions about incidents and status
Is corrected.eu down right now?
You will find the current status of all systems at the very top of this page. As long as everything shows "Operational" there, corrected.eu is running completely normally. If you still have difficulties, first clear your browser cache or open the page in another browser. The availability of each individual service is listed separately there.
Is there currently an incident at corrected.eu?
As soon as we become aware of an incident, we make it visible here immediately. If the status banner above shows "All systems operational", there are currently no known incidents. We also announce planned maintenance windows here in advance.
How long does the plagiarism check take?
A plagiarism check is usually finished after 5 to 10 minutes. Only with very extensive documents (more than 100 pages) can it take slightly longer. You receive the complete originality report by email straight afterwards.
How long does the AI scan take?
The AI detector, too, usually needs only about 5 to 10 minutes to check your text for ChatGPT, DeepL Write, Gemini and other AI tools. We then send you the result by email.
Are enough editors available?
Our team includes many experienced editors who work around the clock. Even during demand peaks (e.g. at the end of the semester) we plan capacity so that nobody has to wait long. An express edit within 24 hours can almost always be arranged.
Whom can I contact if there are problems?
If a problem arises, you can reach us at any time by email or via our contact form. We usually answer within a few hours.
Why can I not upload my document?
Make sure you use the format that suits the product: for proofreading and editing, PDF or DOCX is intended. For plagiarism check, AI detector and translation you can use DOCX, DOC, PDF, TXT, Pages, ODT or RTF. The file may be at most 100 MB. If the upload still does not work, switch browsers or contact our support.
Is my data safe during an incident?
Yes, your data is not lost in any incident. All uploaded documents and order data are stored on redundant servers that are operated separately from the front end. If the website is briefly unavailable, your file remains safely stored. Jobs that arrived before an incident continue without interruption. As soon as the system is back, all data is available unchanged.
How can I reach support if there are problems?
For technical difficulties or questions about a current order, you reach our support fastest by email at kontakt@korrektur.de. Alternatively, simply use our contact form. We usually answer within a few hours, and shortly before deadlines we try to react even faster. Please always give us your order number and describe your request in a sentence or two.
Is there an availability guarantee for corrected.eu?
We aim for 99.9 % availability per month. We deliberately schedule necessary maintenance for low-traffic times (at night or early in the morning) and announce it in advance here on the status page. Unplanned outages are rare and are usually resolved within a few hours. In the event of an incident, our technical team is notified automatically and fixes the problem as quickly as possible.
Are current orders affected by an incident?
In most cases no. Our editors work on current jobs regardless of whether the website is reachable. They work with locally saved copies and upload the finished version as soon as the systems are running again. You receive an email as soon as your corrected work is ready for download. Should a delay occur in rare cases, we will get in touch with you ourselves.
Can I combine the plagiarism check and the AI scan?
Yes, both checks can be combined in a single order. An overview of our checking services: