§6 Right of cancellation for consumers
For contracts concluded at a distance, consumers have the right to cancel within fourteen days without giving any reason. The period begins on the day the contract is concluded. A consumer is any natural person who concludes the contract for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity.
How to cancel
The quickest way is our electronic cancellation function: Cancel contract. There you enter your name, the contract and your email address, confirm the cancellation and receive an immediate email confirming receipt, with date and time. You can just as well inform us of the cancellation informally, for example by email to kontakt@korrektur.de or by post. All that matters is that your decision is unambiguous. You will find the statutory model cancellation form on the Cancel contract page.
When the right of cancellation expires
The services offered on corrected.eu, in particular proofreading, editing, translation, plagiarism checks and AI detection, are services tailored individually to your document that begin immediately after the order. For contracts of this kind, the right of cancellation expires under Section 356 (4) of the German Civil Code (BGB) as soon as we have provided the service in full, provided that, before performance began, you expressly agreed and confirmed that you lose your right of cancellation once the contract has been fully performed. We obtain exactly this consent in the ordering process, before processing starts. For digital content not supplied on a tangible medium, Section 356 (5) BGB applies accordingly.
Important: this expiry only occurs once the service has been provided in full. As long as your order is still in progress and the delivery has not reached you, you can cancel. For the partial service already provided up to the cancellation, we may demand a proportionate amount under Section 357a (2) BGB, which is based on the total price agreed.
API credits and credit purchased in advance
If you buy API credits in advance as a consumer, performance does not begin immediately. The full fourteen-day right of cancellation therefore applies to this purchase as long as the credits have not been used. Credits already used are services already provided and are offset proportionately. Details are in Section 9 of our terms and conditions.
Consequences of cancellation
If you cancel effectively, we will refund all payments we have received from you without undue delay and no later than fourteen days from the day on which we received your cancellation. We use the same means of payment that you used for the original transaction; you will not be charged any fees for this. Only any compensation for a partial service already provided under Section 357a (2) BGB is deducted from the refund.
Electronic cancellation function under Section 356a BGB
Since 19 June 2026, businesses that conclude contracts with consumers online must provide an electronic cancellation function. With us, this is the Cancel contract page. It can be reached throughout the entire cancellation period, is linked from the footer of every page and can be used without logging in. The process has two steps: first "Cancel contract", then "Confirm cancellation". We confirm receipt to you without delay by email, with the content, date and time.
Our satisfaction guarantee
Regardless of the statutory right of cancellation, we want you to be satisfied with our work. For this we offer you our voluntary satisfaction guarantee. If you are not happy with the result of a proofreading or editing job, contact us within a reasonable period: we will look at your case individually, revise the delivery if you wish or find another goodwill solution. The satisfaction guarantee is expressly not a cancellation policy and does not create a legal claim to a refund, but is a voluntary service. It applies precisely when the right of cancellation has already expired.
Typical questions about ordering
Many questions about the ordering process, delivery times, PDF surcharges or the processing of individual products (plagiarism check, AI detector, editing and so on) are answered together in our FAQ. There you will also find information on what happens in the event of an error and how we help you. It is especially worth a look at the FAQ before you place an order.
Special case: technical faults or processing errors
If a technical error on our side occurs after your order (for example a failed scan, or a results email that cannot be delivered despite a correct address) or if the work is obviously faulty, you can report this to us at any time. We take such reports seriously and resolve them promptly. Any claim is then not governed by the right of cancellation but by the general statutory warranty provisions for services and our terms and conditions.
Contact
If you have questions about your order, the service or the satisfaction guarantee, you can reach us at kontakt@korrektur.de or through our contact form. We usually reply within 24 hours on working days. Please have your order number ready so that we can help you as quickly as possible.
This cancellation policy is part of our terms and conditions and is supplemented by the satisfaction guarantee and our FAQ.