FAQ: the most frequent questions
Dear customer, in most cases any problems with an order can be solved quickly and easily. Before you contact us, please look at the most common problems and try whether you can solve the problem yourself. Many queries are already answered here. In the event of a general technical fault, our status page shows the current situation.
Questions about plagiarism scan / AI scan
I cannot open the scan results file.
The results file is a PDF. On a phone, files like this sometimes cannot be opened: please try opening the file on a PC.
Use a PDF reader or open the file in a browser such as Google Chrome: right-click the file, then choose Open with and select a browser or PDF reader.
If the problem persists, please let us know so that we can look into it. We answer frequent questions here concisely and honestly.
No result arrived after 30 min.
In most cases the delivery has already been sent, but there was a problem with delivery. Please check your spam folder. If you find nothing there, please check whether you entered the correct email address when ordering.
If you received the order confirmation but not the delivery, this may be down to your email program, because the delivery contains an attachment. Please let us know so that we can check. You will find all the details in our terms and conditions.
The results report says "Accepted sources: 0".
This is because we run automated PlagAware checks and cannot manually mark individual sources as accepted. As a result, false positives can occur: sufficiently cited passages are wrongly marked as plagiarism. Please ignore these passages.
A correctly cited passage is marked as suspicious.
False positives can occur in a plagiarism check: sufficiently cited passages are wrongly marked as plagiarism. This is due to the setting of the plagiarism tool:
We have set the checking tool to be relatively sensitive so that as few false negatives (overlooked plagiarism) as possible get through.
Please simply ignore the false positives.
General problems with an order
My order was cancelled.
This is usually due to an incorrect number of standard pages. We send a full refund within 24 hours.
For future orders, please make sure you enter the correct number of standard pages. Our tip: use our standard page calculator!
I made a typo in my email address.
Please get in touch and give us your order number along with your correct email address, so that we can send your order to the correct address.
My order has not been delivered yet.
Please check your spam folder. If the delivery is not there, please contact us.
Please check whether you entered your email correctly when ordering. If not, please contact us.
Please check whether you uploaded a file larger than 5 MB when ordering. Your email program may only accept up to 5 MB. Please let us know and we will send you your order via a cloud link.
General questions
How big is a standard page?
We use the standard page of 1,800 characters including spaces. It is best to use our standard page calculator!
What kinds of theses do you proofread?
We proofread and edit your bachelor's thesis, master's thesis, doctoral thesis or dissertation, but also your term paper or other academic work. In general: proofreading and editing are priced the same for all levels, as the language does not usually become more complex when correcting such texts. Want the top grade? Then head to the upload!
Isn't the automatic correction in MS Word enough?
Microsoft Word only detects roughly misspelled words, but does not know whether they are right in context. Example: dass/das.
Word also has many problems with grammar. Many errors slip through the Word correction.
Do you offer a free trial proofreading?
No, sorry.
Who proofreads my work?
Our team includes academics from most subject areas, so there is always a subject-matter editor who knows your topic.
What is the difference between editing and proofreading?
In proofreading, we check your text for errors in spelling (orthography), grammar and punctuation. In editing, in addition to the criteria just mentioned, we also check sentence structure, style, repetition and expression. Proofreading is generally recommended for anyone who wants to hand in or publish their own thesis as readable and error-free as possible. Editing additionally offers the chance to increase comprehensibility and to definitely meet the standards of academic work.
What if I find remaining errors after the proofreading?
We have the highest standards for our corrections, and customer satisfaction comes first at corrected.eu. If you are not fully satisfied, please get in touch with your request at kontakt@korrektur.de. Under our satisfaction guarantee, we take the time personally and work out an individual solution together with you.
What about the bibliography or list of references?
Your university or professors often have specific individual requirements, so we do not proofread the reference lists.
Can I have only certain pages proofread?
Yes, you can specify this when you order.
Which payment methods are there?
- PayPal
- SEPA direct debit
- Klarna
- SOFORT
- Debit and credit cards
Which file types are accepted?
Microsoft Word file: .doc or .docx, plus .pdf and .odt. By the way: you can convert .odt files to .docx with OpenOffice or LibreOffice.
My file is too large for the upload.
This is probably due to images or graphics in your work. You can compress them quickly in Word itself or with online tools.
Do you proofread all subject areas?
We proofread texts from all subject areas. In general, we will let you know as quickly as possible if we cannot proofread your work, and of course you will get your money back immediately.
Which languages do you proofread?
German: Standard German, Austrian and Swiss German.
English: American English and British English.
What happens if the page count is wrong?
We are lenient to a certain degree, but in the case of a false statement we will contact you and, if in doubt, cancel the order. The most frequent reason for a cancellation on our side is an incorrect page or character count.
Where can I find prices, reviews and delivery terms?
You will find all the information here: price overview, customer reviews and delivery terms.
Does corrected.eu also offer a plagiarism check or AI detection?
Yes. In addition to editing and proofreading, we also offer professional plagiarism checks and AI detection:
Do you work with Track Changes in Word?
Yes. On request, we deliver the correction in Word's tracking mode (Track Changes), so that you can see, accept or reject every change individually.
Can I upload my work as a PDF?
Yes, a PDF is enough: you do not have to convert it to Word first.
Can I state special requests, e.g. not to change certain terms?
Yes. In the ordering process there is a free-text field in which you can tell the editor your wishes, for example not to change certain terms, to shorten the text to a required page count or to use gender-inclusive language.
Is there a discount for returning customers?
Yes. With every delivery you automatically receive a voucher code that is valid for all products, so you save on your next order.
How do I reach you before ordering?
The quickest way is our chat support or email. For general questions, our chat assistant answers you immediately on every page and, if you wish, connects you with a staff member. We usually reply within a few hours, including evenings and public holidays, and also to questions before ordering.
Do I get my money back if I am dissatisfied?
If delivery is late, you get your money back. If you are not satisfied with a passage, we revise it free of charge (see our satisfaction guarantee).
Can I book editing, plagiarism check and AI check together?
Yes, as a complete package: human editing plus software-based plagiarism check and AI check from a single source.