Contact: how to reach us.
We usually reply within a few hours, by email, chat or phone.
Dear customer, in most cases problems can be solved easily. Before you contact us, please look at the problems listed here and try to solve yours that way.
Questions about the plagiarism scan / AI scan
I cannot open the scan results file. +
The result is a PDF file. On a phone, files like this sometimes cannot be opened: please try opening the file on a PC.
Use a PDF reader or open the file in a browser such as Google Chrome: right-click the file, choose Open with, and then select a browser or a PDF reader.
If the problem persists, please let us know so that we can look into it.
No result arrived after 30 min. +
In that case the delivery may already have been sent, but there was a problem with delivery. Please check your spam folder. If you find nothing there, please check whether you entered the correct email address when ordering.
If you received the order confirmation but not the delivery, this may be down to your email program, because the delivery contains an attachment. Please let us know so that we can check.
The results report says "Accepted sources: 0". +
This is because we run automated checks and cannot mark individual sources as accepted. False positives can occur: sufficiently cited passages are wrongly marked as plagiarism. Please ignore these passages.
A correctly cited passage is marked as suspicious. +
False positives can occur in a plagiarism check: sufficiently cited sentences are wrongly marked as plagiarism. This is due to the setting of the plagiarism tool:
We have set the checking software to be relatively sensitive so that few or no false negatives (overlooked plagiarism) get through.
Please simply ignore the false positives.
What do the colours green and red mean in the AI scan? +
The colours show how typical the text is of AI. Green to white is atypical of AI. Red means typical of AI. The darker the red, the higher the deviation.
We recommend rewording red passages. White passages are completely unproblematic.
A text by a human author is usually 50 % green and 50 % white.
General problems with an order
My order was cancelled. +
This is usually due to an incorrect number of standard pages. But do not worry: we send a full refund within 24 hours.
For future orders, please enter the correct number of standard pages. Tip: use our standard page calculator!
I made a typo in my email address. +
Please get in touch and give us your order number along with your corrected email address, so that we can send your order to the correct address.
My order has not been delivered yet. +
This can have different causes:
The delivery may be in your spam folder. If you cannot find it there, please contact us.
Please check that you typed your email address correctly when ordering. If not, please contact us.
Please check whether you uploaded a file of 5 MB or larger when ordering. Your email program may only accept up to 5 MB. Please let us know and we will send you your order via a cloud link.
When will my gift voucher arrive? +
The voucher code is sent automatically by email to the address you entered at purchase, immediately after payment. Please also check your spam folder. If nothing arrives after a few minutes, write to us using the form below and we will send it again.
My problem is not listed here? +
Please contact us using the form below. We usually reply within 24 hours.
Contact form
For general enquiries or questions about orders, you can write to us by email at kontakt@korrektur.de
Contact form
To get in touch, you can use our contact form on the website. Simply enter your name, email address and message, and we will get back to you as soon as possible.
The fastest way to reach us is WhatsApp: wa.me/4915156855807. We usually answer within a few hours, including evenings and public holidays.
Phone
In urgent cases you can also reach us by phone: +49 (0)1515 6855807